A JMG technician in a hard hat smiling as he fits a dome camera to a wall

Commercial Security / Ongoing System Care

System Support Agreement

Protect your investment. Keep your business moving.

Preventive maintenance. Expert support. One monthly fee for covered system care.

Start the conversation

Included

Annual preventive maintenance visit

Certified in-house technical support

Service and labor

Replacement parts

Benefits are subject to the executed agreement.

Less Uncertainty In Your Day

Your security system is a working business asset. A JMG System Support Agreement (SSA) brings ongoing care, technical expertise and covered repair support together, helping you keep that investment working for your business.

01 Support business continuity

Address system concerns with an established service resource. Priority support and covered repairs help limit the disruption a system problem can create for your team.

02 Make costs easier to plan

Bring covered system care into one monthly fee. Give management a clearer way to budget for maintenance, service labor and necessary covered replacement parts.

03 Protect equipment value

Annual preventive maintenance helps identify developing concerns and supports useful equipment life, so you can get more value from the system you already own.

04 Give your team time back

Reduce the need to restart the repair approval process for every covered issue. Staff can spend less time coordinating service and more time running the business.

Six Ways It Supports Your System

The essentials from JMG’s SSA offering, explained in terms of what they mean for your business.

Annual preventive maintenance visit

Scheduled attention to covered equipment helps identify wear or performance concerns before they become larger service issues.

Certified in-house technical support

Telephone and on-site assistance from JMG technical professionals gives your team a clear resource for system questions and troubleshooting.

Service and labor

Service work and labor for covered repairs are part of the agreement, helping reduce the uncertainty around individual repair expenses.

Replacement parts

Necessary part replacement for covered equipment helps restore system operation while keeping eligible repair costs within your support plan.

Same-day priority service*

Priority handling gives system concerns timely attention, helping your team move from reporting a problem toward resolution.

Spare parts and loaner equipment*

Where suitable and available, spare parts or temporary equipment can help bridge a service interruption while the repair is completed.

*Confirm same-day service terms for your location. Spare parts and loaner equipment depend on compatibility and availability. All benefits apply to the covered scope in your agreement.

Fewer Surprises Tomorrow

Security equipment works every day. A scheduled annual preventive maintenance visit creates time to assess covered equipment and address concerns that may otherwise go unnoticed.

Share what your team is noticing. Before the visit, note recurring alerts, intermittent device issues, changes in system performance and any recent changes to your facility. Give JMG that context so the discussion focuses on the equipment and concerns that matter to you.

Specific maintenance tasks depend on the systems and equipment covered. Confirm the visit scope when reviewing your agreement.

1 annual preventive maintenance visit

An included foundation for ongoing system care.

Earlier awareness

A planned visit creates an opportunity to identify developing equipment concerns before you discover them during daily operations.

Better use of your investment

Regular attention can help reduce avoidable deterioration and support useful equipment life.

A more informed next step

Use the maintenance conversation to distinguish immediate service needs from future improvements you may want to budget for.

Start With JMG

Certified in-house technical support connects your team with telephone and on-site assistance for covered system concerns.

Same-day priority service*

Describe the issue

Share the site, affected equipment and the problem you are seeing. Note how it is affecting your operations.

A JMG technician working on a commercial site

Get technical guidance

Telephone support helps clarify the concern and determine the appropriate next service step.

Arrange covered service

Where on-site work is needed, JMG can address the covered repair, including eligible labor and necessary parts.

Spare parts and loaner equipment for a covered repair

Consider temporary support

Ask about compatible spare parts or loaner equipment if the repair requires additional time.

*Confirm service hours, request cutoffs and location-specific response terms with JMG. Same-day priority service does not necessarily mean a completed repair that day.

More Than A Repair Call

A complete support plan. JMG brings key system-care services into one support relationship.

Typical Other Service Provider

Annual preventive maintenance visitNot typically included

Certified in-house technical supportNot typically included

Telephone troubleshooting supportNot typically included

On-site support for covered concernsNot typically included

Covered service laborNot typically included

Necessary covered replacement partsNot typically included

Same-day priority service*Not typically included

Spare parts support*Not typically included

Loaner equipment support*Not typically included

One monthly fee for covered careNot typically included

Ongoing system-care relationshipNot typically included

JMG Services

Annual preventive maintenance visitScheduled attention for covered equipment.

Certified in-house technical supportA dedicated technical resource for your system.

Telephone troubleshooting supportA clear first step when a system concern appears.

On-site support for covered concernsField service when the issue needs hands-on attention.

Covered service laborEligible repair labor is part of the covered agreement scope.

Necessary covered replacement partsEligible parts help restore covered system operation.

Same-day priority service*Priority handling for qualifying service concerns.

Spare parts support*Compatible spares may help shorten interruptions.

Loaner equipment support*Temporary equipment may be available when suitable.

One monthly fee for covered careA more predictable way to plan eligible support costs.

Ongoing system-care relationshipA known JMG team and established support process.

JMG SSA service elements are subject to the executed agreement and covered equipment list. *Same-day priority service, spare parts and loaner equipment depend on service terms, compatibility and availability. “Typical Other Service Provider” is a general comparison; offerings vary by provider and agreement.

Know Your Coverage

Which systems can be considered?

Discuss your intrusion detection, video surveillance, access control and fire detection equipment with JMG. Only the equipment and services listed in your agreement should be treated as covered.

Does the monthly fee cover every possible expense?

The SSA offering includes covered service, labor and necessary part replacement. Confirm the equipment list, exclusions and any separately billed work before enrollment.

What does same-day priority service mean?

The SSA offers same-day priority service. Ask how it applies to your location, operating hours and type of issue. Repair completion can depend on the diagnosis and parts needed.

Are monitoring and required inspections included?

Confirm these separately. An SSA maintenance visit should not be assumed to include alarm monitoring or every required fire or life-safety inspection, test or certification.

What about upgrades, software or new equipment?

Review these items with JMG before authorizing work. Do not assume expansions, modernization, software subscriptions or equipment outside the covered list are included in the monthly fee.

Can an existing system be evaluated for an SSA?

Ask JMG to review your installed equipment, its condition and your service needs. That review helps establish whether an agreement is available and what scope can be offered.

Start The Conversation

Talk with JMG about a System Support Agreement for your business.

01 Review your system. Share your locations, installed equipment and service priorities.

02 Define your coverage. Confirm included equipment, maintenance, response terms and exclusions.

03 Put the plan in place. Review the monthly fee and agreement with your JMG representative.

Call (800) 900-4564 sales@jmgsecurity.com

Download the SSA catalog (PDF)

Benefits are subject to the executed agreement. This catalog is a program overview.